Refund Policy

Credit packages are one-time purchases and do not renew automatically. Review the selected package and credit amount before completing checkout.

Contact support@youelse.com within 30 days of a charge and include the account email, order number and reason. We review duplicate charges, accidental purchases with little or no usage, material service failures and requests required by applicable consumer law.

Because AI generations consume third-party computing resources immediately, charges are generally non-refundable once a substantial portion of included credits has been used, except where the service was defective or the law requires otherwise. Approval is not guaranteed merely because output did not match a subjective creative preference.

When a generation fails because of our system or model provider, the credits charged for that task are normally returned automatically. If they are not visible in your credit activity, contact support with the task identifier.

Accounts involved in fraudulent purchases, refund abuse or prohibited content may be suspended. Please contact us before filing a chargeback so we can investigate. Approved payment refunds are issued through PayPal to the original payment method; bank or card processing time is outside our control.

This policy does not limit cancellation, cooling-off or refund rights that cannot be waived under the law applicable to you.